Frequently Asked Questions (FAQs)

Find answers to the most commonly asked questions about shopping with Rip Wheeler Outfit. From orders to returns, we’re here to help.

When will my order ship?

Orders are typically processed within 2–4 business days. During peak seasons or sales, please allow a few extra days for handling. Once your order is shipped, you’ll receive a confirmation email with tracking details.

How long will delivery take?

Shipping within the USA usually takes 5–10 business days after dispatch. For international orders, delivery may take 10–20 business days, depending on the destination and customs.

Do you ship internationally?

Yes, we offer worldwide shipping. Delivery times and charges may vary by country. Any applicable customs or import duties are the responsibility of the customer.

How can I track my order?

Once your order ships, you’ll receive an email with a tracking number and link. You can track your order status at any time using that information.

What is your return policy?

We accept returns within 15 days of delivery, provided the item is unused, unwashed, and in original condition with tags. Final sale items are not eligible for return.

For full details, please visit our Return & Refund Policy.

Can I exchange an item?

Yes! If you’d like a different size or product, you can return the original item and place a new order. Please note that customers are responsible for return shipping costs and any price difference for exchanged items.

What happens if I receive a damaged or incorrect item?

Please contact us within 48 hours of receiving your order. Include your order number and clear photos of the issue so we can resolve it quickly.

How do I cancel or change my order?

If your order hasn’t shipped yet, we may be able to modify or cancel it. Email us as soon as possible at Contact@ripwheeleroutfit.com or info.ripwheeleroutfit@gmail.com Once an order is shipped, we cannot make changes.

What payment methods do you accept?

We accept all major credit/debit cards (Visa, MasterCard), PayPal, and Shop Pay. All transactions are processed securely.

Will I receive a confirmation email?

Yes. You’ll receive a confirmation email immediately after placing your order. Once your order is shipped, another email will follow with tracking information.